9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 631-640 out of 3185
TP
Traer Perk
11/02/23
Kevin was professional
Kevin was professional, knowledgeable and courteous. He was able to answer all our questions competently.
EG
Emma Garvey
11/02/23
Spoke with Beth knight today who was…
Spoke with Beth knight today who was lovely and efficient, she got us all set up with bright Hr and we’re very greatful, thankyou! From Emma and Chelsea
C
Craig
11/02/23
I had Bright HR tutorial today with…
I had Bright HR tutorial today with Gareth. He was very informative and helpful. Thank you.
KF
Keely Fordyce
11/02/23
Concise and informative training
Concise and informative training, very approachable and friendly.
GW
Gillian Wardrope
11/02/23
Excellent
Arron Hardman took my Bright Safe onboarding session yesterday. He was really friendly, informative and couldn't have been more helpful. Thanks ever so much!
D
Dawn
11/02/23
Excellent
Excellent training received from Makinzie Welch at BrighHR. Easy to understand and guide me through every section to enable me to utilise the software to its full potential. Highly recommend, thank you
TP
Traer Perk
11/02/23
Kevin was professional
Kevin was professional, knowledgeable and courteous. He was able to answer all our questions competently.
JM
Julie Murphy
11/02/23
Excellent customer service and support
Great response and support from Kirsty Ambrose and the Data Migration team when upgrading our health & safety software to the current BrightSafe platform.
EG
Emma Garvey
11/02/23
Spoke with Beth knight today who was…
Spoke with Beth knight today who was lovely and efficient, she got us all set up with bright Hr and we’re very greatful, thankyou! From Emma and Chelsea
C
Craig
11/02/23
I had Bright HR tutorial today with…
I had Bright HR tutorial today with Gareth. He was very informative and helpful. Thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].