9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 621-630 out of 3185
AF
Andrew Forsyth
11/07/23
My introduction to Bright Safe
My introduction to Bright Safe through Bright HR was clear, focused and well-paced, with plenty of time for both demonstration and hands-on experience. Questions were answered immediately, which gave me confidence in the trainer (Ewan Logsdon).
CJ
chris Jolly
11/06/23
Top Class support
Excellent communication and very supportive demonstration of the systems use.
EC
ELFA CLEANING LTD
11/06/23
Kevin :) great help
Kevin was really welcoming and great will answering any queries and answering clearly. He spent enough time to explain all features and always asked if we had any questions step by step.
D
DC
11/06/23
Very informative and helpful time spent…
Very informative and helpful time spent with Arron. A couple of queries we had couldn't be resolved but Arron did try to help.
CJ
chris Jolly
11/06/23
Top Class support
Excellent communication and very supportive demonstration of the systems use.
D
DC
11/06/23
Very informative and helpful time spent…
Very informative and helpful time spent with Arron. A couple of queries we had couldn't be resolved but Arron did try to help.
EC
ELFA CLEANING LTD
11/06/23
Kevin :) great help
Kevin was really welcoming and great will answering any queries and answering clearly. He spent enough time to explain all features and always asked if we had any questions step by step.
IC
Ibrahim Cisse
11/06/23
I had a video call meeting with Gareth…
I had a video call meeting with Gareth Cartledge this morning. He explained everything that i needed to know about brighthr system. So, the meeting went fantastically well. Thanks Gareth From Ibrahim
EM
EAM-R Maintenance Expert Limit
11/06/23
Again
Again, this wonderful support team were able to help me with a technical fault in a few minutes. I am yet to be disappointed!
JM
Julie Murphy
11/02/23
Excellent customer service and support
Great response and support from Kirsty Ambrose and the Data Migration team when upgrading our health & safety software to the current BrightSafe platform.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].