9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 591-600 out of 3185
C
Coryn
11/15/23
Aaron was very patient and helpful
Aaron was very patient and helpful, made it all straightforward and understandable
KO
Kehinde Oyewumi
11/15/23
Kevin made the training straightforward…
Kevin made the training straightforward and easy with clear explanations and examples.
RD
Red Deer Village
11/14/23
Very thorough!
Arron Hardman talked me through the BrightHR and Bright Safe software very thoroughly and in depth. He took time to ask the needs of our business and what we'd require to use, as well as introduced some new ideas to get the full extent of the software. Thank you very much!
DD
D&R Design
11/14/23
Great training session with Ewan…
Great training session with Ewan Logsdon this morning. Very friendly, informative session. I now feel i can put into practice what Ewan has taught me and if i have any problems at all i know Ewan is on hand to point me in the right direction. Thankyou
MP
Multi-Hire Power Tools Ltd
11/14/23
Ben was quick
Ben was quick, precise and got straight to the nub of the problem, which was resolved immediately Fabulous service
E
Estelle
11/14/23
Great Service and Advice
Junior was very friendly, helpful and understanding. Explained the available options and confirmed via email.
MR
Morgan Roberts
11/14/23
Great onboarding experience
Conor from the Bright HR onboarding team was very helpful and explained thoroughly everything so I was comfortable using the platform
M
Matt
11/13/23
Bright HR has been useful to us but the…
Bright HR has been useful to us but the main point of my review is for the great customer service by Daniel Chigwada! Went above and beyond to help.
L
Lucy
11/13/23
Highly Recommend
Brilliant on boarding with this company, very helpful system is a lot more than just a holiday planner which is what I had been using it for previously. Some great opportunities to make contact with other companies and some interesting apps I didn't know existed! I spoke to Ewan Logsdon today he was super friendly, very knowledgeable about the system and was able to answer all questions I asked and left it open to contact him if I need any help.
L
Louise
11/13/23
Great
Arron Hardman was great with my Bright HR training today, he was able to answer all my questions and leave me with confidence to go ahead and use the app straight away. It is reassuring to know I will quickly receive a response for any queries I have, the webinars have also been helpful and I think Bright HR will prove to be a great tool for our business going forward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].