9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 571-580 out of 3185
DR
Damian Rushworth
11/23/23
Completed onboarding and system…
Completed onboarding and system walkthrough with Makinzie today. The system looks great and the support and guidance from Makinzie was easy to understand and will prove to be vital as we make use of the software.
B
Bex
11/23/23
I spoke with Ben on the online chat
I spoke with Ben on the online chat. He was very helpful and responsive. The issue I had was solved within a matter of minuites. 5* for Ben!
GW
Graham Warren
11/23/23
What a great experience
What a great experience, Arron Hardman, took us though an onboarding session and was super helpful, he answered all my questions, however random and was considerate with our learning gaps and gave great support. What an asset to the team
MS
Matthew Smith
11/23/23
Breath HR by Makinzie Welch
We have just been set up on Bright HR by Makinzie Welch, she has done a brilliant job of showings us how the product works and broke it down to understand it.
M
MiaCCBC
11/23/23
Brilliant!
Our account manager Tony Ogbe, had a couple of calls with us and demonstrated how we should use BrightHR and BrightSafe to suit our company best. He answered every question we asked brilliantly!
SJ
Sarah Jenkins
11/23/23
Gareth was extremely helpful with my…
Gareth was extremely helpful with my onboarding process he made sure we covered all my concerns and queries and explained everything in detail. Thank you
LB
Little Bears Directors
11/22/23
Great service
Great service, friendly and professional. Conor's training was well planned and well delivered and answered plenty of my questions. Also followed up with a list of future webinars and helpful information.
ET
Emanuela Todea
11/22/23
Meeting with Kevin…
We just had a meeting with Kevin Koomson today. He was wonderful, explained everything well and was very informative. On the plus side, he also has a really nice voice.
HC
Happy customer
11/22/23
Anthony was knowledgeable and extremely…
Anthony was knowledgeable and extremely professional. Any questions I had, he was patient and able to answer them clearly. He offered to run through things he thought I was unsure of. He was an absolute delight to speak to. Thank you so much!!!
AB
Analisa Borneo
11/21/23
Excellent customer care - exceeded expectations
We've been using BrightHR for over a year, and they've always been helpful and courteous. Their legal team helped us through a tricky patch instilling further confidence. However, they surpassed all expectations today. This is a company that cares about its customers and works hard at keeping those it wants to keep. They went above and beyond contractual obligations and found a monetary solution to our unique problem. Atiq - who handled our query, showed understanding and a real desire to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].