9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 551-560 out of 3185
JW
Jon Wright
12/04/23
So far so good
So far so good. Beth has been very attentive and booked in all the follow up meetings required to get me up and running. Lots to think about but the whole Bright HR team have been on front foot in advising me what needs to be done and organising getting it done 👌
MM
Marie Morgan-Wynne
12/04/23
Thank you
Thank you, the training I received today was excellent, very clear and was easy to follow. Trainer was very patient and helpful. Good to know we have support at our finger tips if needed in the furture.
CT
Cindy Tenneson
12/04/23
Aaron was very helpful and clear in…
Aaron was very helpful and clear in explaining. Very happy with the service
GO
georgia o'connell
11/28/23
Conor Phelan was amazing and very…
Conor Phelan was amazing and very helpful during our training, nothing was too much trouble. Great service.
C
Conservatech
11/28/23
Thank you Ewan for your training today
Thank you Ewan for your training today, introducing me to all the functions of HR and H&S, I have a much better understanding of the system thanks to you, I look forward to putting all the knowledge into practice. Thank you
SL
Steve L
11/28/23
Ben on the live web chat was super…
Ben on the live web chat was super helpful and efficient when dealing with a small issue I had with permissions that didn't seem to be working for one of my Managers :)
A
Annabelle
11/28/23
Ben was really helpful in getting our…
Ben was really helpful in getting our query answered. Thank you so much!
N
Natalie
11/28/23
Ewan was fab
Ewan was fab, so helpful. 10/10 recommend.
SR
Sean Reynolds
11/27/23
Bright HR
Gareth lead a webinar which was so incitive to the point before our onboarding i had pretty much set everything up. Thank you Gareth explained perfectly.
T
Tammy
11/27/23
Great onboarding call with Kevin
Great onboarding call with Kevin. He was very helpful and went through all the features with me and answered all my questions. Thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].