9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 521-530 out of 3185
A-
Accounts - Deepwater
12/11/23
Excellent overview
Thank you Michael Han for your onboarding help with the software, it was greatly appreciated.
JJ
Julie Jordan
12/11/23
Outstanding support from Ewan Logsdon…
Outstanding support from Ewan Logsdon during this mornings meeting. Very approachable and answered all questions thoroughly. Looking forward to working with him and using his expertise in the future. Julie Jordan
AN
Angela Newton
12/11/23
Ben provided clear instructions so that…
Ben provided clear instructions so that I could navigate my way through an issue with the App, and more ... it was simple and easy and a great service ... thank you Ben Spencer!
JS
Jessica Shone
12/11/23
Gareth Cartledge & Conor Phelan
Great training session with Gareth and Conor, for the BrightHR and BrightSafe aspect of our package. They were both very helpful and quickly able to answer any questions myself and my colleague had. We are looking forward to starting to use the software and know we can contact the team again with any queries.
JB
Jeff Banks
12/10/23
my onboarding software training session
my onboarding today was informative and helpful whilst not to in depth for a beginner. thank you Makinzie Welch my onboarding manager for running me through your systems and making me feel relaxed regarding a big change for our company. looking forward to my next training exercise. Jeff Banks
JP
Jane Pontefract
12/10/23
Comprehensive onboarding call showing…
Comprehensive onboarding call showing the benefits of BightHR, thank you Makinzie
MI
Mind in Tower Hamlets and Newh
12/10/23
Fantastic Customer Service
Excellent customer service by Kai Samuel. My issue was dealt with promptly and without me having to chase it up. Thank you!
CW
C Woolner
12/10/23
Excellent service
Excellent service - Sue has a wealth of knowledge and has assisted with my issues on more than one occasion. All together a great experience. I would highly recommend.
L
Lulu
12/07/23
Good support
Tony Ogbe helped me, was very patient and helpful, and the problem was sorted out very soon. Thank you!
L
Lulu
12/07/23
Good support
Tony Ogbe helped me, was very patient and helpful, and the problem was sorted out very soon. Thank you!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].