9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 511-520 out of 3185
C
customer
12/13/23
Arron was very helpful and clear in…
Arron was very helpful and clear in walking me through the Bright HR app and took the time to go over some Bright Safe things with me as well. He didn't make me feel rushed or that I was asking a silly question.
MA
Mihaila Andreea Ionela
12/13/23
Ben provided clean instructions so…
Ben provided clean instructions so that I could get back on my app, it was clear, easy and really helpful. Great service. Thank you Ben.
SH
Salim Hussain
12/13/23
Rachel Riordan's thoughtful gesture…
I greatly appreciated Rachel Riordan's thoughtful gesture in reaching out to me to enquire about my experience with the recent webinar, and offer further assistance if needed. Its evident that Bright HR prioritises providing exceptional customer care and service. I commend their commitment to high-quality support. Keep up the good work!
JL
Jane Laborie
12/13/23
Ewan Logsdon
Ewan Logsdon, was very helpful with the questions that we both myself and Jif asked. His training was clear and accessible.
PK
Paul Knowles
12/13/23
We are new subscribers to Bright HR
We are new subscribers to Bright HR , but have to say that our account manager Makinzie Welch was great to deal with and very knowledgable. We are looking forward to introducing Bright HR to our team in 2024 as we believe it will be a great for our business.
LC
Lucy Chu
12/12/23
Helpful and friendly service
Gareth was extremely helpful in guiding me through the Bright HR platform through our telephone meeting. He was clear and patient in his explanation of how to use the tools available on Bright HR. Due to time constraint we could not explore the platform in depth but provided we with the relevant resources to further learn the platform in my own time. I felt reassured that there is good access to information and help.
J
Jo
12/12/23
BrightHR
Thank you to Ewan for his time to show me the Bright HR platform. It was informative and useful to learn about how our company can take advantage of the platform and learn about helpful tools available to us. Ewan welcomed my many questions and provided his knowledge to ensure I had the relevant training for our needs.
S
Stacey
12/11/23
Helpful
Helpful, informative, friendly and efficient which always makes things easier. his name was Kevin Koomson.
MW
Martin Walker
12/11/23
Gareth was very helpful and got showed…
Gareth was very helpful and showed us how to get what we need from the product.
S
Stuart
12/11/23
Clear and concise onboarding by…
Clear and concise onboarding by Makinzie today, the product looks great and easy to use.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].