9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 491-500 out of 3185
L
Lorry
01/01/24
Excellent Service
Excellent Service, very very helpful from start to finish
F
FHT
01/01/24
Great Service
It was lovely to speak with Charlene Callaghan, who was very helpful and patient and answered my queries in a timely and professional manner. Thank you Charlene!
MF
Meg Francis
01/01/24
Thoroughly impressed with Peter's expertise and commitment to delivering outstanding customer service.
I wanted to take a moment to commend the exceptional service provided by Peter Rosser, one of your Inbound Service Desk advisors. His assistance was instrumental in resolving my query, and his professionalism and helpful demeanor were truly commendable. Peter went above and beyond to ensure that my concerns were addressed promptly and efficiently. His knowledge and dedication to customer satisfaction were evident throughout our interaction, making the process smooth and stress-free. I'm ...
Read more
DM
Deborah McNeill
12/26/23
bright HR training session…
Completed a bright HR training session this morning, Gareth was very informative, patient and clear at explaining everything that we were not sure of.
N
NJG
12/26/23
Thank you to Gareth who helped me…
Thank you to Gareth who helped me today. Very efficient and solved my problem
MD
Martyna Domozych
12/20/23
Rachel was great
Rachel was great! The system itself is very user friendly and Rachel made sure that she has answered all of my questions. Would highly recommend.
BL
Bev Laing
12/20/23
Peter Rosser - Support
Peter Rosser was very professional and talked me through exactly what needed doing (even sang a bit of a Christmas song that he could hear from my office). Everything I wanted doing was done
NK
Nigel Kingscott
12/20/23
Ben Spencer was very helpful and…
Ben Spencer was very helpful and answered all of my questions in a possitive and profesional manner.
LA
Linda and Heaven’s space
12/20/23
Thank you Tony Ogbe
Great training session with Tony Ogbe taking me through Bright HR. He was extremely helpful. Thank you for making me understand the process. You are a superstar!
HC
HIPPO Customer
12/19/23
Excellent Service A*
A confident, polite and helpful gentlemen. Took his time to explain and help me through the process.
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].