9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 481-490 out of 3185
FM
Fatma Mohd
01/07/24
it was great
it was great. Thank you for your support
IW
Ian Wickens
01/04/24
I felt the whole experience was well…
I felt the whole experience was well managed and informative. Very pleased so far
M
MRSSARAHLEE
01/03/24
Bright HR Training
Clear communication and friendly approach to my training.
MG
Michelle Gates
01/03/24
My onboarding with Ewan
My onboarding with Ewan, he was extremely thorough and explained everything very well, ensuring I completely understood before moving on to the next area within the portal.
JH
J Hughes
01/03/24
Assistance to set up Annual Leave System
Arron was very helpful and showed me more than I had originally planned to do which was extremely interesting and helpful.
BO
B Obileye
01/03/24
I had an excellent section with Tony
I had an excellent section with Tony, I think it is a software I am prepared to use and get the right benefit out of it.
J
JP
01/02/24
I have been using BrightHR for several…
I have been using BrightHR for several years now, and I am always so impressed by the support offered. I can always get answers to any of my questions both using the online chat, email and via telephone. They are very forward thinking, they are always looking for ways to improve and update their service and they genuinely listen to the customer. Peter was great today thank you
FH
Fiona H
01/02/24
Bright HR training
Completed Bright HR training session today, Kevin was very clear with his explanations. Clearly knowledgeable, with informative answers to any questions.
IA
Izzy Ali
01/02/24
Charlene was lovely on the phone
Charlene was lovely on the phone, very helpful. sorted the issue out very quickly
AE
ADS Electrical & Mechanical Limited
01/02/24
Arron was incredibly helpful and…
Arron was incredibly helpful and professional. My session an over the allocated time, due to me asking lots of questions, and Arron didn't even mention it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].