9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 471-480 out of 3185
C
Chelsea
01/08/24
Great customer service
My issue was resolved very quickly, great customer service by Leigh
C
Clare
01/08/24
Great service from Leigh
Leigh was great helping me with the Blip app. It wouldn't work on my phone but she quickly found out why
KK
Kainath Khan
01/08/24
Supportive and walk you through everything
A excellent service, the person i spoke to Peter in the technical department was very helpful and patient with me. I was having issues with annual leave calculations offered to do remote control and do a break down for me. He was patient and explained everything to me, very helpful and great customer service.
JM
Jane M
01/08/24
Fast response and quick fix
Ben answered my query straightaway and fixed my issue there and then. Excellent service.
GC
Gabriel Collins
01/08/24
Jamie
Jamie, was very courteous and helpful to me today in his demonstration, Thank you Jamie, Regards Gabriel
OL
Oscar Lie
01/08/24
Nice and easy onboarding
Nice and easy onboarding call. Arron did a great job explaining everything and getting me up to speed.
MC
Maureen Calikes
01/08/24
Explained Well
My zoom call with Jamie Hilton was perfect, Jamie talked me through it and explained everything from start to finish.
C
CG
01/07/24
Excellant Service
very helpful, friendly and professional staff (Jamie Hilton) to guide you through the system, how to set up staff and use absence management to your business needs.
WC
Wing Chan
01/07/24
Exceptional Onboarding Experience with Ewan Logsdon
I had an excellent onboarding session with Ewan Logsdon. He guided me through the system with clear instructions, addressing all the issues I had. I am pleased to have him as our Account Manager, as I am confident he will efficiently resolve any problems that may arise.
UC
Unhappy Customer
01/07/24
Very helpful
Very helpful, made sure I had found the correct place
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].