9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 461-470 out of 3185
AD
alan donald
01/11/24
Arron was excellent.
Date of experience: January 12, 2024
FP
Fiona Pattinson
01/10/24
Patient help on portal adjustments
I had a few unusual adjustments needed in Bright HR employee portal, they took a little time to sort but Adil was patient and talked me through adjustments needed.
DR
Danielle Reggette-Collins
01/10/24
I had a teams chat with Rachel R from…
I had a teams chat with Rachel R from BrightHR and the insight and setting up our HR system at Godiva Law. She was beyond helpful and patient with me. Rachel was very informative and very helpful on our teams chat. She made me feel at ease and broke things down to help me understand. We are all now looking forward to using our BrightHR system now. Thank you Rachel.
DF
Danijela Fekete
01/09/24
Great service Jamie
Great service Jamie. Thank you!
JC
Jane Christou
01/09/24
Training
Our training meetings with Aaron have surely been a challenge for him but he has dealt with it all professionally and made it all very easy for us to understand, he is a valuable asset to your company!
MG
manager goreyfrc
01/09/24
Very helpful
Very helpful, professional, clear and concise. Asked if I had any questions throughout. Thank you.
DH
Dot Humphries
01/09/24
i have only just enrolled with bright…
i have only just enrolled with bright HR and i am a techno phobic. thank you to Ewan for being very patient with me i will get there in the end.
CF
Caroline Ford
01/08/24
Great over the phone assistance for a…
Great over the phone assistance for a new user
E
Emma
01/08/24
Informative, friendly well explained induction
Informative, friendly well explained Bright HR induction with Kevin Koomson, thank you for taking the time to explain all functionality.
R
Rachel
01/08/24
Useful online chat facility
I wanted to know how to amend a contract and looked in the FAQ. I couldn't find the answer so used the chatbot. I was then put in touch with Leigh who answered my question quickly and efficiently, even providing more info than I had asked for but hadn't anticipated I'd need to know, so that was extremely helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].