9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 451-460 out of 3185
BG
Barry's Giffnock
01/23/24
Super helpful
Ellie Metcalf was really helpful to guide me in the right direction with my query.
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Andy
01/23/24
I am not a fan of online training but…
I am not a fan of online training but Arron Hardman was great! He took me through it all even though I couldn't share my screen, answered my questions, was very knowledgable and was up for a having a laugh as well, which always helps when you are training online. THANKS!!
A
Andy
01/23/24
I am not a fan of online training but…
I am not a fan of online training but Arron Hardman was great! He took me through it all even though I couldn't share my screen, answered my questions, was very knowledgable and was up for a having a laugh as well, which always helps when you are training online. THANKS!!
SS
Sammy Stark
01/17/24
Onboarding meeting
Had an onboarding meeting with Kevin. He was very informative and answered my questions in plain English. Great experience.
DN
Daisy Neale
01/16/24
My onboarding call this morning with…
My onboarding call this morning with Elyse was fantastic. Elyse was able to walk me through the BrightHR platform with ease, clearly and concisely explaining each area that would be useful to a business of our size. Thanks Elyse!
TW
Terry WIlson
01/16/24
Recently signed up with a company…
"I recently embarked on a journey with Peninsula, a company that's assisting me in managing employment contracts and HR tasks for my business. As part of their comprehensive service, I had the opportunity to receive training on setting up my company profile. This crucial session was led by Elyse from BrightHR, a vital wing of the Peninsula HR team. Elyse's approach to the training was nothing short of exemplary. As someone who was initially unfamiliar with the nuances of their system, I ...
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Leah
01/16/24
Onboarding session with Rachel Riordan
Great onboarding session last week with Rachel. She was super lovely and informative and was able to answer all of our questions about setup.
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LB
01/16/24
Atiq was so patient and really helped…
Atiq was so patient and really helped me understand how to set up employees on BrightHR. As we have some unusual working patterns it was very confusing and frustrating but thanks to Atiq they're all done. Thank you Atiq
AP
amanda peffer
01/15/24
Our onboarding call with Arron Hardman…
Our onboarding call with Arron Hardman today was informative, clear and concise. Explained really well and very professional Thank you
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Raj
01/14/24
Kevin Koomson was very professional and…
Kevin Koomson was very professional and very patient. Can't recommend Peninsula enough compared to our previous providers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].