9.4
Spot Score
BrightHR Reviews in June 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 441-450 out of 3142
MG
Michelle Gates
01/03/24
My onboarding with Ewan
My onboarding with Ewan, he was extremely thorough and explained everything very well, ensuring I completely understood before moving on to the next area within the portal.
JH
J Hughes
01/03/24
Assistance to set up Annual Leave System
Arron was very helpful and showed me more than I had originally planned to do which was extremely interesting and helpful.
BO
B Obileye
01/03/24
I had an excellent section with Tony
I had an excellent section with Tony, I think it is a software I am prepared to use and get the right benefit out of it.
AE
ADS Electrical & Mechanical Limited
01/02/24
Arron was incredibly helpful and…
Arron was incredibly helpful and professional. My session an over the allocated time, due to me asking lots of questions, and Arron didn't even mention it.
IA
Izzy Ali
01/02/24
Charlene was lovely on the phone
Charlene was lovely on the phone, very helpful. sorted the issue out very quickly
FH
Fiona H
01/02/24
Bright HR training
Completed Bright HR training session today, Kevin was very clear with his explanations. Clearly knowledgeable, with informative answers to any questions.
J
JP
01/02/24
I have been using BrightHR for several…
I have been using BrightHR for several years now, and I am always so impressed by the support offered. I can always get answers to any of my questions both using the online chat, email and via telephone. They are very forward thinking, they are always looking for ways to improve and update their service and they genuinely listen to the customer. Peter was great today thank you
L
Lorry
01/01/24
Excellent Service
Excellent Service, very very helpful from start to finish
F
FHT
01/01/24
Great Service
It was lovely to speak with Charlene Callaghan, who was very helpful and patient and answered my queries in a timely and professional manner. Thank you Charlene!
MF
Meg Francis
01/01/24
Thoroughly impressed with Peter's expertise and commitment to delivering outstanding customer service.
I wanted to take a moment to commend the exceptional service provided by Peter Rosser, one of your Inbound Service Desk advisors. His assistance was instrumental in resolving my query, and his professionalism and helpful demeanor were truly commendable. Peter went above and beyond to ensure that my concerns were addressed promptly and efficiently. His knowledge and dedication to customer satisfaction were evident throughout our interaction, making the process smooth and stress-free. I'm ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].