9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 431-440 out of 3185
PS
Paula Stubbs
02/08/24
Perfect HR product for our small company
Informative training session with Arron Hardman, easy to use system, looking forward to using the new HR product. Great that all employees can log into the system to see contracts etc.
ML
Mrs Laura Hudson
02/08/24
A great experience with Kevin showing…
A great experience with Kevin showing me the full capabilities of the system. Great on-boarding session and so glad it was organised. Changed my whole view on Bright HR.
PS
Paula Stubbs
02/08/24
Perfect HR product for our small company
Informative training session with Arron Hardman, easy to use system, looking forward to using the new HR product. Great that all employees can log into the system to see contracts etc.
CH
Corey Hanna
01/30/24
Claire was informative and engaging
Date of experience: January 31, 2024
MM
Mrs Macadam
01/30/24
Set up a presentation and walk through…
Set up a presentation and walk through of their daily recording of staff hours using the mobile app. The presentation was done by Arron Hardman who was excellent. New the system inside out, was very clear and precise, very easy to communicate with and showed my colleague and myself how to set it up to my business needs. I also have used their leagal team to help prepare all my varialble hour contracts. Again excellent help and support. Worth every penny of my monthly subscriptions. I'd give ...
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E
Eleni
01/30/24
Training session with Arron Hardman
I had a training session with Arron Hardman this morning and he was absolutely brilliant! Answered every question I had and went though each point patiently with me. I am very excited to set up our Company's account and start using the system.
E
Eleni
01/30/24
Training session with Arron Hardman
I had a training session with Arron Hardman this morning and he was absolutely brilliant! Answered every question I had and went though each point patiently with me. I am very excited to set up our Company's account and start using the system.
CH
Corey Hanna
01/30/24
Claire was informative and engaging
Date of experience: January 31, 2024
MM
Mrs Macadam
01/30/24
Set up a presentation and walk through…
Set up a presentation and walk through of their daily recording of staff hours using the mobile app. The presentation was done by Arron Hardman who was excellent. New the system inside out, was very clear and precise, very easy to communicate with and showed my colleague and myself how to set it up to my business needs. I also have used their leagal team to help prepare all my varialble hour contracts. Again excellent help and support. Worth every penny of my monthly subscriptions. I'd give ...
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M
MA
01/29/24
Great start up HR teams call with Ewan.
Great start up HR teams call with Ewan. Explained all aspects of HR service available to our team.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].