9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 421-430 out of 3185
JM
Jean, Megan and Kelsey
02/12/24
Good training session
Had a good training session with Tony Ogbe, this morning, lots to learn, but all looked very good, once we get started I'm sure it will be a great asset. Tony was very helpful.
NH
Nicky Hutchinson
02/12/24
Very helpful and efficient
Very helpful and efficient. Ellie Metcalf was super helpful.
JM
Jean, Megan and Kelsey
02/12/24
Good training session
Had a good training session with Tony Ogbe, this morning, lots to learn, but all looked very good, once we get started I'm sure it will be a great asset. Tony was very helpful.
RG
Roger Grimshaw
02/12/24
Quick online response
Today, when I used the BrightHR online assistance facility, Gabriele Phelan guided me quickly to an answer to my question about management authorisations.
MT
Mrs Timms
02/12/24
Elyse Hibbs did a great job
Elyse Hibbs did a great job explaining how to use BrightSafe. Clear and easy to use instructions that will help me migrate our old system across on to the new package.
S
Shannon
02/11/24
BrightHR Onboarding Demo
Samuel Lambrou was extremely helpful throughout the call, he was able to answer all my queries and walk me through the parts of BrightHR I wasn't familiar with.
NG
Nicola Green
02/11/24
Spoke to Ben Spencer who was extremely…
Spoke to Ben Spencer who was extremely helpful and most of all very patient, he talked me through step by step.
NG
Nicola Green
02/11/24
Spoke to Ben Spencer who was extremely…
Spoke to Ben Spencer who was extremely helpful and most of all very patient, he talked me through step by step.
S
Shannon
02/11/24
BrightHR Onboarding Demo
Samuel Lambrou was extremely helpful throughout the call, he was able to answer all my queries and walk me through the parts of BrightHR I wasn't familiar with.
ML
Mrs Laura Hudson
02/08/24
A great experience with Kevin showing…
A great experience with Kevin showing me the full capabilities of the system. Great on-boarding session and so glad it was organised. Changed my whole view on Bright HR.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].