9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 381-390 out of 3185
BR
Barbara Roberts
03/05/24
Great service
Great service, very helpful staff.
A
Andrew
03/05/24
Arron Hardman
I had a good on-boarding session with Arron Hardman, who was very helpful and I look forward to speaking with him again soon.
T
Tracy
03/05/24
Had a really good interaction with Ben…
Had a really good interaction with Ben Spencer, he was very polite, friendly and able to resolve all my queries in one phone call!
L
Louise
03/04/24
Great business support
Great business support. Straight to the point. Gabriele Phelan fixed the problem in seconds. Thanks Gabriele!
JM
Jay Mistry
03/03/24
Ben was very helpful
Ben was very helpful, understood my query and helped me navigate the Bright HR portal.
JY
Jack Yang
03/03/24
very good service
Date of experience: March 04, 2024
NN
no name
02/29/24
Clear instructions
Clear instructions, patience and clearly excellent knowledge of the platform
K
KT
02/29/24
My tech query was answered and…
My tech query was answered and explained perfectly.
IM
Ian McGregor
02/29/24
Understood everything as explained to…
Understood everything as explained to me thankfully! Very patient lady on a difficult subject!! Thanks
BG
Brian Gaule
02/28/24
Junior listened to my issue and…
Junior listened to my issue and resolved asap and called back to advise , perfect service
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].