9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 361-370 out of 3185
L
LA
03/18/24
Natasha
Natasha Okparavero trained me on how to use the Bright Hr app, she was absolutely brilliant, and so patient with me while explaining the process. She is a real credit to the company :)
BA
Brinto Antony
03/14/24
Amazing Support and Time saving.
All we needed is advice to comply with employment law. It is time consuming and hard to understand these day-to-day changes in the regulations especially when you manage two different roles within the company. The Brighthr responded swiftly and made things easy for me. All I did was to take the phone and ring them and the response to solve the issue was instant. What else you needed? I cannot complete my words without mentioning you, Dear Ayesha. You were superb. Thank you, Team. I should ...
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CR
C. Rob
03/14/24
Great help with support
Cirrah Webb helped me to understand how to set up my new employees folders using the new style template. Very clear and concise instructions. Very helpful :)
BA
Brinto Antony
03/14/24
Amazing Support and Time saving.
All we needed is advice to comply with employment law. It is time consuming and hard to understand these day-to-day changes in the regulations especially when you manage two different roles within the company. The Brighthr responded swiftly and made things easy for me. All I did was to take the phone and ring them and the response to solve the issue was instant. What else you needed? I cannot complete my words without mentioning you, Dear Ayesha. You were superb. Thank you, Team. I should ...
Read more
MG
Mandie Gilchrist
03/14/24
Removing outstanding follow ups
Had a query about removing outstanding tasks on documents follow ups, emailed support and had a response from Rhys Lee whom answered my query and explained how to get the query resolved very easily. Super efficient support, quick and effective.
FE
FLORENCE EMAKPOSE
03/14/24
complaint handle excellently by Junior
Junior who took my complaint as a big mistake was made swang in to action, investigated and gotten back to me with sincerity of his finding. He also compesating me with the missing package. Junior was so professional, helpful and rectified the staff mistake. I am grateful.
TE
TRACEY EMERY
03/14/24
Love working together with this…
Love working together with this company. Polite, friendly, knowledgeable.
TE
TRACEY EMERY
03/14/24
Love working together with this…
Love working together with this company. Polite, friendly, knowledgeable.
FE
FLORENCE EMAKPOSE
03/14/24
complaint handle excellently by Junior
Junior who took my complaint as a big mistake was made swang in to action, investigated and gotten back to me with sincerity of his finding. He also compesating me with the missing package. Junior was so professional, helpful and rectified the staff mistake. I am grateful.
CR
C. Rob
03/14/24
Great help with support
Cirrah Webb helped me to understand how to set up my new employees folders using the new style template. Very clear and concise instructions. Very helpful :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].