9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 351-360 out of 3185
A
Abdul
03/20/24
It was great speaking with Joy
It was great speaking with Joy. All queries handled with ease
MT
Miles Tarpey
03/20/24
Natasha Okparavero zoom meeting
Ive just had a zoom meeting with Natasha Okparavero, despite some technical difficulties (on our side not hers) Natasha was a great help and we now have a very good understanding of how the system works. Thank you, very much appreciated!
SS
Shabo Saleem
03/19/24
Annual Leave query
Had a query with regards to employees annual leave errors, Spoke to Muhammed Khan from Bright HR whom answered my query and explained how to get the query resolved very easily and efficiently. The support I received was quick and professional.
F
Farleng
03/19/24
Natasha Okparavero at BrightHR provided…
Natasha Okparavero at BrightHR provided exceptional customer service, demonstrating remarkable assistance and support while onboarding us recently. We highly recommend this platform to all small businesses.
F
Farleng
03/19/24
Natasha Okparavero at BrightHR provided…
Natasha Okparavero at BrightHR provided exceptional customer service, demonstrating remarkable assistance and support while onboarding us recently. We highly recommend this platform to all small businesses.
VM
Vicki michelle
03/18/24
Mark was absolutely brilliant thanks so…
Mark was absolutely brilliant thanks so much for fixing my problems quickly and affeciantly. Mark is a asset to the company. If you have have Mark on a phone call you will be very happy. Thanks again Mark.
J
Julia
03/18/24
Rota/shift support
Again, great support from Bright HR, thanks Joy for helping me.
VM
Vicki michelle
03/18/24
Mark was absolutely brilliant thanks so…
Mark was absolutely brilliant thanks so much for fixing my problems quickly and affeciantly. Mark is a asset to the company. If you have have Mark on a phone call you will be very happy. Thanks again Mark.
L
LA
03/18/24
Natasha
Natasha Okparavero trained me on how to use the Bright Hr app, she was absolutely brilliant, and so patient with me while explaining the process. She is a real credit to the company :)
J
Julia
03/18/24
Rota/shift support
Again, great support from Bright HR, thanks Joy for helping me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].