9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 341-350 out of 3185
I
Ian
03/26/24
I am a new user to Bright HR
I am a new user to Bright HR. First impressions of the company are very good. I had an onboarding teams meeting with Ewan Logsdon earlier. He explained exactly how I can use the system and allowed me the time to run through all the functions available. Thanks again for your patience and expertise.
II
Irfhan Ismail
03/26/24
The onboarding process was simple
The onboarding process was simple. Our setup mentor Natasha was very helpful
AB
Amanda Benson
03/25/24
Cirrah was very friendly & helpful…
Cirrah was very friendly & helpful during my onboarding meeting, looking forwards to a long partnership with Peninsula.
MA
Mark Anthony Mader-Horne
03/25/24
Cirrah Webb @ Bright HR
Cirrah Webb @ Bright HR, helped us onboard with the system. My FD and I are not that used to using portals, so we were extremely happy with Cirrah's approach, explanations and answering all questions thoroughly, that we had.
K
KT
03/24/24
Julie Brittell gave very clear advice
Julie Brittell gave very clear advice, offered to look though my documents and was very understanding of the case.
P
Paul
03/24/24
Great service
As always, this call helped me with a delicate matter. Rahwiya Malik was extremely helpful and dealt with my query not only professionally but also very quickly. She sent me a email with related paperwork almost straight away. We are so happy we found your HR company and recommed to everyone we can. Thanks again Tracie Shaw (teepee childcare)
LL
Lark London
03/24/24
Excellent support and guidance
Sue Hargreaves at BrightHR provided exceptional service, demonstrating remarkable assistance and support in addressing a confidential employee matter within our company. With her expertise and guidance, the situation was handled promptly and professionally. We highly recommend this platform to all small businesses.
L
Louise
03/24/24
Quick and straightforward
I needed to know about functionality on Bright HR and I went onto Webchat to find the answer. Ellie Metcalf gave me what I needed in a succinct sentence. Quick and straightforward and told me exactly what I needed to know. Thanks Ellie!
AP
Andrea Parratt
03/21/24
Amazing Support
Ayesha has been amazing in her support with us during a employee issue. Would recommend her and Bright HR in the future. Thank you again for your support.
RH
Rory Hochstein
03/21/24
Michelle did an awesome job helping me…
Michelle did an awesome job helping me today get my settings all sorted so the absence tool works the way I need it to now. Thanks Michelle!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].