9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 321-330 out of 3185
K
Kerry
04/03/24
Cirrah was extremely helpful and it was…
Cirrah was extremely helpful and it was a pleasure dealing with her.
JG
Jivan Gordon-Powell
04/02/24
Exceptional Customer Service Experience…
Exceptional Customer Service Experience with Julie. I recently had the pleasure of interacting with Julie, and I must say, her dedication to providing outstanding customer service truly stood out. From the moment I reached out to her, she made a promise to call me back at a more convenient time, and she delivered on that promise promptly. During our conversation, Julie demonstrated a genuine willingness to assist me, taking the time to understand my needs thoroughly. She patiently walked ...
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SN
Sue Ninnis
04/02/24
Ben was very helpful and explained…
Ben was very helpful and explained clearly so I could understand!
G
Gael
04/02/24
Gareth showed me round the portal today…
Gareth showed me round the portal today he is very knowledgeable and explained everything really well 5 * from me.
S
Stuart
04/02/24
James was very helpful
Date of experience: April 03, 2024
PH
Premiumline Healthcare Solutio
04/01/24
Ian was a calm and reassuring presence…
Ian was a calm and reassuring presence in helping us with the issues we are facing with the BHR system. He not only picked apart the problems, he proffered solutions on how we can move forward.
A
Ali
04/01/24
HR and support
Everyone was friendly and helpful and supported my understanding of Bright HR
D
Dave
04/01/24
Issues solved!!
James was really helpful in rectifying the issue that I had, a great example of when at first I don't succeed try try again as we needed a few attempts to get the documents across.
RA
Roshan Ara
03/31/24
Great Professional Service - Ms Scarlett Freeman a professional star.
It was so pleasing to receive such a great professional advice and service from Ms Scarlett Freeman. All my queries were answered more than I was expecting. The best thing is that I was made aware about the updated regulations of employment law in the UK. BrightHR is a very dependable platform with high class professionals to support and take care of your businesses.
KN
Ketan Nilesh
03/27/24
Excellent support
Excellent support They listen to the customer Highly recommended Adil Najeeb Charlene Callaghan
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].