9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3141-3150 out of 3185
DD
Debra Donnelly
09/09/20
Alex
Enjoyed my training session with Alex today. He was warm, helpful and patient. Very professional service.
YT
Yvette Torres
09/09/20
Concise and professional
Quick, efficient, clear and professional session with Lucy. She provided honest and clear answers and made the system feel very user-friendly. Thanks
AB
Asia Begum
09/08/20
Alex was was Professional
Alex was vey helpful and explained everything in great detail, a first class service and I would highly recommend.
DA
David Attwell
09/08/20
Great software and great support
Great software and great support. I called with a query relating to carrying holiday over, due to COVID and Demi answered very quickly and using her indepth knowledge of the system, she was able to clearly instruct me on how to accomplish my goal.Thanks for your help.
EP
Emma Penman
09/08/20
Lucy
Lucy was very helpful, going through everything in detail, especially for those that have no technology skills what so ever
E
Elaine
09/08/20
Extremely professional
Lucy was very clear, patient when helping with the set up and extremely helpful throughout, answering my questions in a professional manner
YT
Yasmin Thomas
09/04/20
Atiq was brilliant help on the call…
Atiq was brilliant help on the call today! Explained everything in great detail and was very positive. Thank you
L
Liz
09/02/20
Great introduction
Great introduction to the system by Lucy. She clearly knows the system very well and was able to easily point me to the right area to update details etc. The system appears to be very user friendly - I guess we will see for sure in the coming weeks
JK
John Kilner
09/02/20
First Class
As with anything related to Peninsula HR, a first class service and one I would highly recommend.
PW
Paul Williamson
09/02/20
Alex was very patient and professional…
Alex was very patient and professional during our call and gave very clear and concise instructions. I would highly recommend Bright HR
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].