9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3151-3160 out of 3185
WC
WATCH Charity
09/02/20
Lucy was very professional
Lucy was very professional, friendly, patient and really informative. This made the introductory experience straight forward and easy.
AM
anne moran
09/01/20
Dealt with a very patient gentleman…
Dealt with a very patient gentleman called Atig who helped him upoad two new employees. He was excellent and very polite.
CD
Cowplain Dental Practice Dentists
08/28/20
Great introduction today by Lucy
Great introduction today by Lucy. Helpful and informative. Confident this will benefit us greatly going forward.
C
Chas
08/27/20
Excellent Informative Introduction 👍
Excellent Informative Introduction 👍
MW
Matt Woodhouse
08/27/20
Friendly and knowledgeable service
Friendly and knowledgeable service
SQ
SUZETTE QUINN
08/27/20
Training on BrightHR
I have just completed a training session with Alex Pearson. I asked lots of questions as we were going through and the ones Alex could not answer he wrote down and said he will get back to me. There appears to be a problem whenever I clicked in a cell I had to do so three times in order to get the mouse to work. I am not sure if that's this end or theirs but I haven't experienced it before using this computer. Alex assured me that he would contact the IT guys to look into this and similarly ...
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TC
Tim Campbell
08/26/20
Lucy was very helpful
Lucy was very helpful, Thanks you
J
JohnH
08/25/20
Support service was excellent!
Support service was excellent!Got me sorted quickly and covered all the processes methodically.
PG
Peter Gibb
08/25/20
Lucy was very patient and helpful
Lucy was very patient and helpful, I now need to play around with the programme, but can already see the benefits it will bring.
RM
Ray Martin
08/21/20
Very friendly and helpful
Very friendly and helpful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].