9.4
Spot Score
Empower your team, elevate your business.
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BrightHR offers custom pricing plan
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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PaulW6
08/03/20
Harassed by ongoing sales calls and emails
I am being harassed by this company, by sales calls over the last 3 months. I have stated I do not require their service but they have kept emailing and phoning me. As they used by personal contact I have stated GDPR regulations to ask them to remove all my personal details
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Sara
07/31/20
The training was good except in reality…
The training was good except in reality its now quite hard to recall it. The video link wasn't working so it was done over the phone which I don't think helped us. Overall happy with the service so far but will be asking for some support shortly. It was a lot to take in over a short time. At the time i thought we had it sorted but then other things take over and you forget. This is not the fault of the trainer. He was extremely patient.
JD
Jeanette Dean
07/30/20
Overall Good Experience
A little confusion about the validity of my account initially which was frustrating, however once this was resolved, I experienced a friendly, informative service and information from Joshua.
LT
Lila Thompson
07/29/20
Excellent service
Excellent service. There is always someone to talk to who can provide advice when you need it.
W
wahid
07/29/20
Based on initial setup
Based on initial setup - great support, Simon was very patient and helpful. The app itself does not seem to account for employees who join as part timers then move onto full time in any working year.
BM
Basat M Sheikh
07/28/20
Documents issue
The advisor was extremly quick in resolving the issue with documents and was very polite and understanding.
NB
Nicole Bacon
07/28/20
Simon Nguyen went through both BrightHR…
Simon Nguyen went through both BrightHR a d BrightSafe with me today. He was patient, polite and very professional. He did not rush the session and made sure I Understood how to navigate each section before moving on. I would always co tact him for any issues or help in the future. Thanks again for all your help, Simon.
RL
Renuka Lingeswaran
07/27/20
Atiq helped to resolve matters relating to changing from fised to variable hours.
Atiq helped to resolve matters relating to changing holidays from days to hours very well. I had to ask several questions but he answered them all patiently.Thank you very much.
ID
Ian Dickinson
07/24/20
I have recently been dealing with Lucy…
I have recently been dealing with Lucy in regards to an incident that had come up. She helped me throughout from start to finish. The advice and guidance she gave me was five star. A big thank you to Joana and Hannah for their help and guidance in other matters.
R
Rafal
07/23/20
Great help from Atiq today
Great help from Atiq today. Thank you for helping me with my query!
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