9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3131-3140 out of 3185
MR
Medb Riordan
09/15/20
Simon Nguyen
Simon was clear, patient and supportive during our initial set up experience.
SL
Stephen Levitt
09/15/20
Excellent Training.
Excellent Training.
DS
Donna Sealey
09/15/20
New to Brighthr and so support given…
New to Brighthr and so support given appreciated as clear and concise and answered our queries.
S
SD
09/15/20
Very helpful and efficient.
Very helpful and efficient.
SM
sheena mccloskey
09/15/20
Lucy was excellent
Lucy was excellent - she explained the workings of the software - I am happy to proceed and know I can contact her again for any support needed
C
CLAIRE THEOBALD
09/14/20
Very Helpful
Very Helpful Solved a problem swiftly and professionally.
AC
Alison Cooling
09/11/20
Great Tutorial with Alex P
Although I had found my way around the portal and competed quite a lot of the information required, I did find the tutorial with Alex really useful and informative.Alex was a great teacher and pointed out functions which had not been completed. I had a few questions and he was very educational. He realised that we had a small glitch and is going to have tech support look at it.The portal could have a little more functionality by way of a chat function - one stop message to all staff with an ...
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FF
Fiona Fahy
09/10/20
Fixed my problem in a nano second!
Fixed my problem in a nano second!
DM
Des Mullaney
09/10/20
Thanks Lucy for an excellent training…
Thanks Lucy for an excellent training session. Very informative and I believe this will make my life a lot easier! Thanks again.
BG
Bogdan Gofron
09/10/20
Alex
Enjoyed my training session with Alex today. He was helpful, professional and patient.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].