9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3121-3130 out of 3185
CM
Charles Mc Daid
09/17/20
Bright HR Training with Alex
Just had training with Alex, he went through the new system with me very clearly and answered any questions I had. It appears quite easy to use and a helpful HR tool.
TN
tracy neal
09/17/20
Really clear training session with Alex…
Really clear training session with Alex Pearson
JG
Jon Gwynn
09/16/20
Positive Training Session
Over the phone training session for a new HR system 'Brighthr'. Alex was knowledgable and thorough throughout.
MB
MICHAEL BOLTON
09/16/20
Lucy was very proffessional and
Lucy was very proffessional andexplained how to navigate the site in simple terms very efficient and polite.
M
Michelle
09/16/20
Confident and Reassured
Alex was excellent at guiding me through BRIGHT HR - his demos and instructions were clear and easy to understand - I now feel confident and reassured that I can use it to help me in my day-to-day tasks.
JJ
Julie Janes
09/16/20
Very helpful and clear concise…
Very helpful and clear concise instructions
A
Assia
09/16/20
Atik was very helpful and polite while…
Atik was very helpful and polite while he helped me on my enquiry.I appreciated all his help.
J
Jennie
09/16/20
Lucy explained things clearly and…
Lucy explained things clearly and precisely. She answered all the questions we had and we are up and running with it straight away.
CB
Charlotte Buchanan
09/16/20
Joshua was very helpful and went…
Joshua was very helpful and went through everything clearly.
AM
ADVANTAGE MANAGEMENT GROUP LTD
09/16/20
Intro to BrightHR
Just had training on the BrightHR management tool. Really easy to use and very clearly explained by Alex Pearson. Spotted one function that might be added to Furloughed Employees profile - if holiday was taken during furlough it still has to be recorded and paid at 100% of normal salary.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].