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9.4

Spot Score

BrightHR - HR Software

BrightHR Reviews in May 2025: User Ratings, Pros & Cons

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4.7

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BrightHR Reviews & Ratings

4.7

Excellent

Based on 2135 ratings & 3142 reviews

Rating Distribution

Excellent

(3113)

Very Good

(22)

Good

(2)

Poor

(0)

Terible

(5)

Expert's Review

BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more

BrightHR pros and cons

  • Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.

  • Clear and concise communication style makes the platform easy to understand, even for non-technical users.

  • User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.

  • Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.

  • Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.

  • For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.

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Showing 3111-3120 out of 3142

C

Chas

08/27/20

5 out of 5

Excellent Informative Introduction 👍

Excellent Informative Introduction 👍

MW

Matt Woodhouse

08/27/20

5 out of 5

Friendly and knowledgeable service

Friendly and knowledgeable service

SQ

SUZETTE QUINN

08/27/20

3 out of 5

Training on BrightHR

I have just completed a training session with Alex Pearson. I asked lots of questions as we were going through and the ones Alex could not answer he wrote down and said he will get back to me. There appears to be a problem whenever I clicked in a cell I had to do so three times in order to get the mouse to work. I am not sure if that's this end or theirs but I haven't experienced it before using this computer. Alex assured me that he would contact the IT guys to look into this and similarly ...

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TC

Tim Campbell

08/26/20

5 out of 5

Lucy was very helpful

Lucy was very helpful, Thanks you

J

JohnH

08/25/20

5 out of 5

Support service was excellent!

Support service was excellent!Got me sorted quickly and covered all the processes methodically.

PG

Peter Gibb

08/25/20

5 out of 5

Lucy was very patient and helpful

Lucy was very patient and helpful, I now need to play around with the programme, but can already see the benefits it will bring.

A

Anil

08/21/20

5 out of 5

Excellent service - Lucy G

Had a conference with Lucy Gilbert. She was professional, polite and straightforward. Excellent to be apart of a great team.All the best,AnilDavid Key

RM

Ray Martin

08/21/20

5 out of 5

Very friendly and helpful

Very friendly and helpful

AC

Anna Cooper-Marsh

08/21/20

5 out of 5

Very help with explaining setting up…

Very help with explaining setting up work patterns on variable sites

J

Jen

08/19/20

3 out of 5

Atiq was helpful and very knowledgable…

Atiq was helpful and very knowledgable on his product.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].