9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3111-3120 out of 3185
JR
Jessica Ralph
09/24/20
Speedy Service
My problem was sorted out really quickly so my employee now has access to her profile.
DS
David Strathearn
09/24/20
Just had my first online tour of the…
Just had my first online tour of the resource. Clearly and professionally explained to me by Lucy in a friendly manner.
P
PW
09/24/20
A great training session!
Lucy explained the system well and we all felt we understood it better on completion of the session. There is still a lot to learn but we have been reassured that we can seek as much help as we need. I am sure this system is going to work well for all our employees!
B
Bernie
09/23/20
BrightHR
Hi, Lucy was a pleasure to work with today. She was helpful, informative and guided us through the workings of BrightHR smoothly and efficiently. Lucy answered every question that we had.
AC
Alan Crook
09/21/20
Clear and Informative
We had our introductory training from Alex Pearson on Friday which was excellent. As well as being clear and informative, Alex made us aware of things that we could do with the software that we hadn't been aware of.
LE
Linda Evans
09/21/20
Alex was very helpful and patient and…
Alex was very helpful and patient and offered first class training - (he had to ring me back 3 times as my mobile connection kept going down). Overall Bright HR are a very good company to deal with as their system is very good, clear and concise. Suggestion: Could there be a user tab to store the UK Citizenship right to work in the UK documentation that staff have to provide (like there is for VISA's)?
A
Aoife
09/21/20
Excellent
Very easy to deal with Demi today, she was clear, competent and very responsive.
NP
Nicola Park
09/18/20
Spoke with Atiq today ,he was really…
Spoke with Atiq today ,he was really helpful and friendly and resolved the issues i had.
O
olaf
09/18/20
Very helpful and friendly!
Very helpful and friendly!
S
Sally
09/17/20
Clear
Clear, informative guide. Look forward to getting the system set up now.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].