9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3101-3110 out of 3185
SH
Simon Hawkins
10/02/20
Hi I had my training this afternoon at…
Hi I had my training this afternoon at 2pm with Alex Pearson and very good platform that you guys run their but the only thing I could think of at the moment that isn't including is a chat box on the portal from colleagues and admins their isn't that chat their which saves time on picking up the phone ect :) but on the whole guys liking the app and the portal that comes with brighthrSimon
TR
Teodora Ruscheva
10/02/20
Really good and straight explanation
Really good and straight explanation. Didn't take long either, nicely timed.
CC
Castlekidz Childcare
10/01/20
Patient and helpful
Tom went through all the details of setting up the brighthr system with me. He was extremely helpful and patient. He explained everything in a very clear and understandable way.I like that he has reassured me that if I need any support at all in the future it is always available.
S
sophie
10/01/20
I found Lucy really helpful and mad…
I found Lucy really helpful and mad everything easy and clear to use. thank you.
R
Rebecca
09/30/20
Tom was very helpful
Tom was very helpful, good training session. Thanks!
GO
gulay oner
09/30/20
Bright HR training with Alex
Alex was very informative in all aspect of BrightHR. Great service and helpful HR tool. Thank you.
AK
Amy Kindon
09/29/20
Lucy was very friendly and informative…
Lucy was very friendly and informative in all aspects of BrightHR/safe. Thank you very much!
H
HR
09/28/20
Lucy was very helpful in regards to the…
Lucy was very helpful in regards to the training for Bright HR. Her knowledge in all areas as my organization has different departments. She was able to help guide me to utilize for the best of all employees
A
Agatha
09/25/20
Atiq was very helpful...
Atiq was very helpful and my issue was resoled quickly, on one call. Thank you!
GC
Grebe Coaches
09/24/20
Fantastic service
Fantastic service, really useful product!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].