9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3091-3100 out of 3185
JD
J Darwin
10/08/20
Great experience so far
Great experience so far, quick to answer questions and help with their online portal which is easy to navigate.
SH
sarah hatton
10/08/20
definitely recommend
Spoke to Rebecca she was really informative the system is very easy to use my staff have already personalized their own profiles and it soo much easier to manage HR - would definitely recommend this program
L
Lorna
10/08/20
Training with Lucy Gilbert
Lucy was clear in her training and guidance which was much appreciated as we find our way through Bright HR.
CH
Clare Horner
10/07/20
Bright HR Feedback
There are still a few elements in development, but the overall experience is good, efficient and intuitive. Support team on hand too.
CT
Cagkan Turgut
10/07/20
Helpful demo by Simon Nguyen
Helpful demo by Simon Nguyen, appreciate it.
N
nicky
10/07/20
I had my initial training on BrightHR…
I had my initial training on BrightHR with Alex Pearson on 06/10/20 brilliant training very helpful. He clearly went through everything and also asked if I understood if not he would repeat. Thank you Alex for all your help
BA
Bernadette Andreucetti
10/07/20
I appreciated that I was guided through…
I appreciated that I was guided through the system with patience and support. Thank you.
DR
Dean Roberts
10/06/20
DONT DO IT
Had a phone call out the blue they sold.me they product by chatting pure s###t .saying all documents in the with the price and works well with being self employed.. little did I no all the documents are extras. tried cancelling before 14days and wouldn't let me saying your stuck in a 3 year contract nowAVOID AVOID AVOID.. IM PAYING FOR A SERVICE THAT IS USELESS AND WILL NEVER USE...
TH
Tricia Haupt
10/06/20
I had my initial training on BrightHR with Alex Pearson on 05/10/20
I had my initial training on BrightHR yesterday with Alex PearsonIn an hour we covered all the basics and Alex explained everything clearly and demonstrated input as & when necessaryHe answered my questions and gave me reassurance that the support I will receive from the Team will enable me to develop an easy to use tool for employees to keep HR operations up to date and accurate.
GD
Gary Downes
10/05/20
Easy to follow and quick!
Easy to follow and quick!Lucy went through each section systematically and made sure I knew how to use and access each area of the system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].