9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 301-310 out of 3185
CO
Carol Oprey
04/10/24
Darren Sharpe was very helpful and…
Darren Sharpe was very helpful and patient.
EE
Emily Edwards
04/10/24
E-Learning courses on Bright
I called up today to find out how to add e-learning to my task assignments on Bright and found the advisor to be very helpful and explain the procedure very well. I felt more confident now using the system and being able to use this feature which is very helpful. Thank you again. Thanks Darren.
SM
Stewart Martin
04/10/24
Very knowledgeable
James was very knowledgeable, polite and friendly. Great customer support service, Thank you James!
WL
Wendy Lynes P Limited
04/09/24
Really supportive with a change to one of our Directors working time.
I have my first member of the team working the equivalent of 52 days over 52 weeks, no particular assigned day per week, an average of one day a week over the month so four to five days a month. Totally no idea where to start. Jamie was really patient, and talked me through the whole process. Explaining what I could go back and amend once the initial details had been added. Thank you so much, it did really make me scratch my head!!
MJ
Ms Julia Warren
04/09/24
Helpful
Helpful, knowledgeable and personable advisor (Jason Lilley)
MO
Memorials of Distinction
04/09/24
Great introductory tour
We've just had our introductory tour of both BrightHR and BrightSafe with Natasha and found it very helpful. She answered all our questions easily and left us feeling very confident about using the system.
SD
Stef Douthwaite
04/09/24
Chloe Jones has really helped unpick…
Chloe Jones has really helped unpick one of the holiday balance queries today. Thoughtful and methodical and helped me see what I couldn't! All round super service again from Bright HR.
MJ
Ms Julia Warren
04/09/24
Helpful
Helpful, knowledgeable and personable advisor (Jason Lilley)
D
Danielle
04/09/24
Been using Bright HR for just over a…
Been using Bright HR for just over a year. There are so many features and benefits available to help businesses. Kevin has recently taken over our account as our Account Manager and he is so helpful and supportive. I feel that the platform will have more features implemented and we are delighted to be part of the growth. Thank you Danielle at Five Star Catering.
WL
Wendy Lynes P Limited
04/09/24
Really supportive with a change to one of our Directors working time.
I have my first member of the team working the equivalent of 52 days over 52 weeks, no particular assigned day per week, an average of one day a week over the month so four to five days a month. Totally no idea where to start. Jamie was really patient, and talked me through the whole process. Explaining what I could go back and amend once the initial details had been added. Thank you so much, it did really make me scratch my head!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].