9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 291-300 out of 3185
CB
Councillor Bradbury
04/11/24
Very professional and informative
Very professional and informative. Operative was very knowledgeable and was very thorough at explaining the various sections. explained the various sections.
LS
Little Stars
04/11/24
I called up today to get some support…
I called up today to get some support and advice on bright HR. Darren was extremly helpful. Thanks so much
DL
Deborah Langton
04/11/24
Great service from Joy in the Bright HR…
Great service from Joy in the Bright HR team. I needed a way of controlling the view of documents within a personnel folder and was given simple instructions on how to achieve this within a day.
KO
Katy Oxborrow
04/11/24
Online support
BrightHR's online support is extremely helpful and if I can't find what I need, there is always a HR Assistant at hand to point me in the right direction
C
customer
04/11/24
Question answered and problem solved…
Question answered and problem solved quickly. Thank you James.
KO
Katy Oxborrow
04/11/24
Online support
BrightHR's online support is extremely helpful and if I can't find what I need, there is always a HR Assistant at hand to point me in the right direction
C
customer
04/11/24
Question answered and problem solved…
Question answered and problem solved quickly. Thank you James.
CO
Carol Oprey
04/10/24
Darren Sharpe was very helpful and…
Darren Sharpe was very helpful and patient.
EE
Emily Edwards
04/10/24
E-Learning courses on Bright
I called up today to find out how to add e-learning to my task assignments on Bright and found the advisor to be very helpful and explain the procedure very well. I felt more confident now using the system and being able to use this feature which is very helpful. Thank you again. Thanks Darren.
SM
Stewart Martin
04/10/24
Very knowledgeable
James was very knowledgeable, polite and friendly. Great customer support service, Thank you James!
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].