9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3071-3080 out of 3185
MP
Martyn Pipe
10/16/20
Bright HR - Problem solved
I had been stuck with trying to resolve an issue on Bright HR, after contacting the help desk I was called back by Atiq Sadiq who took me through the resolution in a straightforward and methodical manner. Problem solved and I'm now able to rectify any similar occurrences in the future. Great customer service, thank you Atiq.
J
Jenny
10/16/20
Extremely helpful
Extremely helpful
N-
Nicola - Symec Tecnologies
10/16/20
Helpful BrightHR telephone call
A helpful telephone call with Atiq this afternoon. He talked me through making changes to holiday allowances and working time patterns. Covered off all my questions with concise information and in a polite and helpful manner.
DC
dale care
10/16/20
excellent call very informative
excellent call very informative . Simon made it very easy to understand .
H
Hanna
10/16/20
A thorough and effective run-through of…
A thorough and effective run-through of the system. Easy to navigate.
IC
Isabelle Clowed
10/15/20
Alex was really helpful in answering…
Alex was really helpful in answering all my queries. With other providers I have had to deal with I’ve had nothing but grief but I’m glad I have been able to receive the help I’ve been needing!
MH
Miriam Hutchinson
10/15/20
Bright HR - excellent customer service
Atiq quickly and tactfully solved my problem with adding a new employee - excellent customer service - thank you!
MT
Ms Tracey Harrington
10/14/20
Exceptional Service
Simon was exceptional in taking me through BrightHR he answered all my questions with ease and was intuitive that not all organisations are the same and how we could adapt the system to meet our needs.Calm and patient, assured me we could contact him with any queries and I have come away believing this is something I would like to work alongside Simon with.In these difficult times we all need a Simon. Thank you for our session.
L
Lorna
10/14/20
Very happy
Shane was really helpful running through all the features and apps available. Off to a great start.
RN
Robbie Nicoll
10/13/20
Quick
Quick, clear communication very friendly. very helpful!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].