9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3061-3070 out of 3185
CH
callum howe
10/22/20
I had a laughable HR consultant…
I had a laughable HR consultant, very unprofessional and sloppy in her approach, multiple lies and mistakes!! AVOID at all costs
C
CB
10/21/20
Lovely and friendly
Lovely and friendly - some useful tips
M
Mel
10/21/20
New to Brite HR spoke with Shane Prime
New to Bright HR spoke with Shane PrimeI found him very patient, polite and helpful I would recommend them.
NE
Natalie Emery
10/21/20
Bright HR…
Just had my training for Bright HR software and it couldn't have been better. Everything was explained in a logical, structured way that was easy to take on board and Alex Pearson who ran it was helpful and patient.Excellent
I
Ian
10/21/20
Great Explanation from Shane on how to…
Great Explanation from Shane on how to use the product.
EH
Eirwen Hughes
10/20/20
Initial Training Session
Alex took me through a brief training session highlighting the benefits of BrightSafe and it looks very simple to use. I daresay that as we use it more we will have more questions to ask but I am sure these will be answered efficiently through the BrightSafe customer service team.
CB
Colin Builder
10/20/20
Very professional
Shane quickly realised that he was dealing with an elderly, not technically minded, novice. He went through the Dashboard and set up procedures at the right pace. My small business will certainly benefit from having Peninsula and BrightHR on board. Very reassuring to know help is there when needed. Treyarnon Boy.
CF
Carina Fisher
10/20/20
Atiq was very patient
Atiq was very patient, dealing with a fairly frustrated customer. He explained where the issues where and talked me through the required processes. Atig also ensured that I knew exactly where to go with future queries and how the customer service team operated.
R
Rebecca
10/19/20
Training was very clear and…
Training was very clear and informative. Rebecca is very personable and helpful. Highly recommended!
GC
Gareth Cash
10/19/20
Highly recommended
Simon gave a very clear and concise walkthrough of the BrightHR system, looking forward to using all the features to streamline that side of the business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].