9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3051-3060 out of 3185
SC
S. Clark
10/30/20
Easy to follow set-up guide and…
Easy to follow set-up guide and friendly service! Thank you.
C
customer
10/30/20
The training from Alex was very easy to…
The training from Alex was very easy to follow, and with the reassurance of help afterwards when I'm using the system I am confident I will be able to make good use of the system. Alex was able to help me with a few technical difficulties with patience! Thank you.
PG
pauline grundy
10/29/20
BRHR3359
Thanks LucyYour help and training yesterday was very helpfulAll given with gentle guidance, lots of humour and patience.We all look forward to using Bright HR now.Thanks to all the team, all your help has been very much appreciated.
P
Patricia
10/28/20
Lucy explained the system in a good…
Lucy explained the system in a good way. She came over as very knowledgeable and took time in talking us through the steps of how to do certain tasks.
NO
Nicholas Ooi
10/26/20
Great introduction to the software
Great introduction to the software. Becky made it very easy to understand & I'm confident on the support provided moving forward.The services the software provides will help streamline the business HR processes & make my life a lot easier!
PS
Paula Swash
10/26/20
Excellent Training
Today I had my training session and it was very impressive. The lady I spoke to was knowledgeable and answered my questions on the spot.
BK
Bea Kelleher
10/23/20
The person I was dealing with was great
The person I was dealing with, Joshua Carter was excellent - precise, honest, engaging and a natural coach. To get to this call though took me 4 weeks of chasing. So when I got there, the service from Joshua was top class - five star service. To get you guys to respond in the first place was not good at all.
MR
Margaret Ratcliffe
10/23/20
Clear
Clear, precise information given, friendly and professional
KF
Kimberley Freeman
10/23/20
Training Call
Alex Pearson from Brighthr called me for prearranged training which was very clear and helpful, Alex was very friendly and answered all of my questions well. A really useful piece of training on the software.
ND
Nathan Dixon-Jones
10/22/20
Shane was super helpful and efficient
Shane was super helpful and efficient, he guided me through the system with ease and had patience to deal with me going off Piste.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].