9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3041-3050 out of 3185
KP
Karen Perkins
11/03/20
Matthew R was a great help today
Matthew R was a great help today, he kept going until we had the problem completely resolved.
L
Laura
11/03/20
Matthew was very helpful and resolved…
Matthew was very helpful and resolved my query immediately. His knowledge of the system is great and gave me the confidence to do this on my own going forward. His detailed explanation enabled me to understand the system better.
L
Laura
11/03/20
Very helpful and friendly!
Very helpful, informative and friendly
WM
Wayne M
11/02/20
Lucy was brilliant
Lucy was brilliant. Very knowledgeable, patient and friendly. Her tone and manner was excellent and she was very helpful with all aspects of the training. It was a pleasure to have her guide me through my needs with BrightHR.Thank you xXx
VR
Vinnie Robinson
11/02/20
Shane Prime
Shane Prime was very clear. He presented well and answered all questions. My only issue was the background noise of other Bright workers on the phone which made it sometimes difficult to hear. He was, however, able to ensure our understanding and share information.
JS
james scaife
11/02/20
Excellent tuition and guidance...Lucy…
Excellent tuition and guidance...Lucy was very helpful and explained everything clearly and was extemely personable.
JJ
Jane Jones
11/02/20
Deanne gave very clear and balanced…
Deanne gave very clear and balanced advice, just what was needed.
TL
Talie Luu
11/02/20
Shane explained every so that i could…
Shane explained every so that i could understand it and was very helpful.
K
Keith
11/02/20
Josh was able to assist and resolve my…
Josh was able to assist and resolve my queries efficiently, and offered advice to assist with similar issues if they occur in the future,
RH
Ryan Harding
11/02/20
Great customer service.
Lucy was fantastic answering my questions and provided me with information that I need to know. Great customer service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].