9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3011-3020 out of 3185
JK
James Kimmitt
11/09/20
A slick and low cost system
A slick and low cost system. For more complicated changes that I struggle with (being rubbish at IT) the support team answer calls quickly and talk me through whats needed.Glad we use them.
LC
Lydia Chan
11/09/20
BrightHr training
Alex took me through the BrightHr training. He was patient, clear and methodical. Just what I need on a Monday morning! He was very reassuring as well!Thanks Alex.
JS
JM Security Systems
11/09/20
We were unable to delete an employee
We were unable to delete an employee. After trying several options, the error was found due to read receipt in documents.I was shown the process to amend this error, so that if in the future we had the same error, we would know the steps to take.Matthew explained fully the process and helped with a few other queries I had (we are new to using BrightHR.)Excellent advice and guidance.
MH
Mrs Hawkins
11/08/20
Great customer service !
I've had a lovely experience today. I enrolled for your product late on Friday, and couldnt remember how to access something, so i sent a message to Rhys from Sales in preparation for tomorrow. He was straight back to me, describing what to do, and ensuring I was able to do what I needed. I call that above and beyond service! Many thanks Rhys... Shirley
LD
Lesley Dingley
11/06/20
Thank you
The call began with some understanding issues both on my part and on Atiq's. However by the end of it, I found him to be extremely supportive, informative and helpful. Thank you Atiq, I appreciate it.
K
Karolina
11/06/20
Very helpful
Very helpful. Was willing to look at different ways to access my account to solve the issue. Very patient. Great help.
MD
Mark Duxbury
11/06/20
VERY PROFESSIONAL AND HAD A LOT OF TIME…
VERY PROFESSIONAL AND HAD A LOT OF TIME AND EXPALINED EVERTHIMG VERY CLEARLY
MO
Mari Oldham
11/06/20
Customer Service - Deanne Brown
Received some help from Deanne Brown today with the Bright HR portal. She was able to help me with my questions/queries which enabled me to send company documents to my employees. Deanne was friendly, helpful and patient and I would not hesitate to telephone again when I need assistance.
MC
Mr Clem Dobson
11/06/20
On-line help
I had a problem loading some new employee data and submitted an on-line enquiry. Matthew responded very quickly and talked me through it. A very helpful response.
ER
ELENA R
11/06/20
Brilliant customer service
I have been a customer with HR online for a few years now. Every time I ring up for help using BrightHR I have had the best customer service ever. The staff are very knowledgeable, professional and efficient. I have spoken with Atiq a couple of times and he has been very respectful and helpful when speaking with me. Thank you for your customer service :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].