9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3021-3030 out of 3185
LP
Lynzey Paradise
11/06/20
Excellent Customer Service
Listened carefully to the problem in terms of access - applied logic and got in sorted in a matter of minutes, saving me hours of time - thanks!
SC
Shirley-Ann Coppin
11/05/20
Supportive team
Demi was very helpful in assisting me in a problem I had when trying to add an employee on Brighthr. She quickly analysed this issue and fixed it. I was able to complete the task. Thank you Demi
C
Courtney
11/05/20
Tom was very helpful and supportive
Tom was very helpful and supportive, thanks Tom
S
Sarah
11/05/20
Issue resolved and brilliant customer service
After a member of staff left the company, I needed to become an admin and organise a Blip QR code. Joshua knew exactly what I needed to do, talked me through it and then said he would follow up with an email should I have any further issues. True to his word, the email came a minute later.Issue resolved and brilliant customer service, thank you.
V
Vera
11/05/20
Superb dedicated customer service
Superb dedicated customer serviceHaroon was polite and very knowledgeable able to respond to my query within seconds.
TL
Tracy Lockley
11/05/20
Thanks Thomas
Thanks Thomas. Great you could help me out getting to know the different areas on the BrightHR dashboard.Friendly quick and simple explainations as to how things work and input information. Thanks again.
GW
Gillian Wright
11/05/20
Response to query
Matthew was extremely helpful and talked me through my query. Advised of webinars (dates and times).He was friendly and has a lovely, calm voice.
MF
Mrs Frisby
11/05/20
Very helpful and friendly person
Very helpful and friendly person. Answered call quickly and was able to fully help me. Great service
JB
Jackie Birchall
11/05/20
BrightHR - Holiday Question
I spoke to Josh who was very polite, helpful and solved my problem. He explained the procedure I need to follow very well and took it step by step.
EW
Emma Williams
11/04/20
Talked through the portal clearly
Talked through the portal clearly. Alex Pearson completed the training with me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].