9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3001-3010 out of 3185
KE
Kiesha EGD
11/11/20
Service
Excellent service and individual training session on use of Brighter HR.
CA
Creative Arts East
11/10/20
Helpful, thorough and boosted my confidence
I contacted you because as a new client I'm trying to get the whole team set up on the portal, and have got a little confused about in this case how to log historic TOIL - I had thought that the portal would only log TOIL from the beginning of the financial year and was concerned that I wouldn't be able to show the carry-over that some of the team have. Your rep was really helpful, very thorough, good humoured (didn't make me feel silly) and explained really clearly, and offered further ...
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CW
Christine Wrenn/Regional
11/10/20
Very helpful and assisted me in a…
Very helpful and assisted me in a professional manner
AH
Andy Harris
11/10/20
Great support
Great support, knowledgeable and very helpful.
R
Roisin
11/10/20
My queries regarding the profiles /…
My queries regarding the profiles / holidays were answered clearly and thoroughly. Thank you Matthew
GH
Gordon Hughes
11/10/20
Very helpful
Very helpful
J
Julie
11/10/20
Great help whenever I need it!
Great help whenever I need it!
C
Chris
11/09/20
Clear and well presented information
Clear and well presented information
CD
Charlotte Davie
11/09/20
Great Support
Great Support
R
Rebekka
11/09/20
Helpful & Friendly
Deanna was very friendly & efficient. Helped me solve my issue in under 5 minutes. Thanks again!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].