9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 2991-3000 out of 3185
LT
Learn to Re-create
11/12/20
Technical team support
The technical team representative that I spoke to Atiq was courteous. He dealt with my query in a professional manner and kept me at ease. He listened carefully to ensure he resolved one of my issues and came back to another query I had to offer some suggestions on a possible solution to resolve it.
P
Paul
11/12/20
Brighthr - excellent telephone support
Brighthr does not have the facility that I am looking for at present, however the support agent worked out a way to achieve what I am looking for. So the support was excellent hence my score.
C
Cj
11/12/20
Super friendly and chatty
Super friendly and chatty, got me into Bright Inform easily and quickly
BW
Becky Williams
11/12/20
Helpful as always
Simon was very patient with our Brightsafe training, and helped cover all aspects of the platform, as well as providing additional support documentation and contact info following our call.
JS
Julia Smith
11/12/20
CLEAR & HELPFUL & PATIENT
Matthew was very clear, patient and helpful throughout the call and training on Bright HR. It gave me confidence to call back for any further help
HD
Helen Dutton
11/12/20
Excellent service as always
Excellent service as always
J
Julie
11/12/20
Very helpful
Very helpful - nothing too much troubletalked through whole process and explained fully
YB
YONA BAUMRIND
11/12/20
Very trained and helpful
Very trained and helpful
AS
Anne Scarry
11/12/20
Working time Pattern
Had a question about the working time pattern and I called you and was put through to Matthew. Found him very helpful and friendly
LP
Lee Patterson
11/12/20
Very helpful and clear advice
Very helpful and clear advice
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].