9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 2981-2990 out of 3185
JM
Jim Maher
11/16/20
Great help from Alex Pearson in getting…
Great help from Alex Pearson in getting up and running with the Bright HR system
YS
young stephen
11/15/20
Lucy knows her stuff!
Lucy showed use how to use the app showing great patience and a good understanding on the staff management program. The one query she did not know to answer to, she quickly researched the answer.
A
Adam
11/14/20
Alex was brilliant and very patient…
Alex was brilliant and very patient with me. I’m useless at stuff like this and I feel ready to tackle it after been talked through it all by Alex
CN
Christine Nelder
11/13/20
Software tuition
I recently had tuition from Shane Prime on the BrightHR software. I am not great with technology but he was patient and clear with his tuition.
Z
Zoe
11/13/20
Fantastic customer service
A big thank you to Mathew R for helping resolve an issue we had with working time patterns changing mid-way through the year. He took me through what I needed to do step-by-step to update the employee's holiday entitlement, and answered all the questions I had. Very impressed
AT
A to E Training Solutions
11/13/20
Very helpful service
Very helpful service, my query was resolved really quickly.
OC
Olive Cummins
11/13/20
Very Informative Session
Session with Alex was very helpful. He was informative and patiently dealt with all of my questions in a very professional and friendly manner. I am looking forward to maximising our use of the system which will assist our team in day to day operations.
H
Hannah
11/13/20
Training with Shane was brilliant! Thank you.
I had BrightHR training with Shane and he was very helpful. He went through each section in detail and explained each functionality. I had never had a look through the system before, but after today's training, I feel fully confident to be able to use it for our company. Thank you for your help Shane!
V
vivienne
11/12/20
Josh was very helpful .
Josh was very helpful .thank you
P
Patricia
11/12/20
Bright HR Training
Very informative delivery
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].