9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2971-2980 out of 3185
L
Laura
11/17/20
I called regarding a query relating to…
I called regarding a query relating to Bright HR. I spoke to Demi who was extremely helpful and accommodating. She had good knowledge of the system which was obvious when speaking to her. My problem was resolved within seconds! Thanks Demi
MD
Miss D Walters
11/17/20
I found the recent experience with Shane Prime very helpful
I found the recent experience with Shane very informative and easy to understand, he talked me through the sections with ease. Fingers crossed I can now upload my information ok, he has sent over a back up of information to my email too.
J
Joanne
11/17/20
Informative and knowledgeable
Called Brighthr to set up the clocking in system Blip. Spoke with Matthew Rhodes who was extremely informative and knowledgeable. The system looks very user friendly, however, Matthew said I could call him should I have any queries. Looking forward to setting it up.
G
Gianna
11/17/20
Bliphr Issue resolved!
Spoke to Matthew and he was brilliant at assisting us with some issues we were having with the Bliphr System. Thank you!
MG
Marianne Gibson
11/16/20
Query answered quickly
Query answered quickly via email. I felt that it would have been resolved as easily if I needed to pick up the phone.
U
USOne
11/16/20
They just want money and do not care their customer at all
Our company is impacted heavily by COVID 19 and is closed under the policy of the government. We told them that we want to terminate the contract yet they do not consider the current situation we have and continue asking us to pay the fee.They replied they have contacted me for more information, the truth is they want us to pay the total balance in on go to end the contract, how ridiculous it is because if we can pay the balance then we will no need to end it.
MH
Michelle Hancock
11/16/20
A big thank you to Alex Pearson for his…
A big thank you to Alex Pearson for his help and information provided during our training session. Alex was very helpful and guided me through the system at my pace and answered all my questions professionally. Thanks Alex.
RC
Rob Cooper
11/16/20
Good friendly service
Alex was informative and understanding of my business needs. Thank you!
JO
John Oliver
11/16/20
Bright HR Meeting
This was an introduction meeting for me to learn how to use the system and must say that Shane was a credit to Bright. Very patient and informative with time to explain all the different functions available. It gives the the energy to make this partnership with Bright work.Regards John Oliver.
RW
rob warren
11/16/20
Excellent online training
Was a little dubious about what to expect and also I am not great when using a PC! However, Alex was very patient, clear whilst explaining what I had to do and nothing was too much trouble. I asked numerous questions, all of which were answered clearly. Really good training. Thank you Alex.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].