9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2961-2970 out of 3185
ES
Erin Shepherd
11/18/20
Very Helpful
I had spoken with Matthew at BrightHR to update one of our employee files from part to full time. Matthew spoke me through this step by step whilst on the phone, very helpful! I would definatly reccomend BrightHR to any business as the website is simple enough to use for all staff and employees and always there if you need support.
TP
Tracey Pratt
11/18/20
Matthew is really helpful
Matthew is really helpful. Always answers the question thoroughly. Thank you
KB
Kay Barot
11/18/20
Alex was fantastic at explaining all…
Alex was fantastic at explaining all the functions and tabs. It would be nice if Bright HR could install docusign so all new changes are signed for by the staff and stored in their files. Less paper trail!
KF
K F
11/18/20
Mathew has been very helpful this…
Mathew has been very helpful this morning, explained everything clearly and feel with his support this has helped over coming the difficulties I was having
L
Liz
11/18/20
My query was dealt with quickly and…
My query was dealt with quickly and efficiently.
KC
Kelli Chenery
11/18/20
Helpful, friendly and knowledgeable
Mathew was extremely helpful and knowledgeable about everything I needed to sort from holidays to putting a document onto all employees files.
S
Simon
11/18/20
Great Service
Received a call from Demi.Great service and issue dealt with immediately.
S
Sally
11/17/20
Excellent service from Mathew R
Excellent service from Mathew R. Had brought to light features I was unaware of as well as explaining the technical question I had originally enquired about.
MB
Maria Blackmore
11/17/20
very helpful help team
Have spoken to Matthew on a number of occasions and he is always very helpful and informative. knows Bright HR inside and out.
PW
Peter Whyte
11/17/20
Please note I am very pleased and I…
Please note I am very pleased and I appreciate the time and effort by Michelle in retrieving information I required from the Old HR on line system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].