9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2951-2960 out of 3185
VM
Victoria Mayne
11/20/20
Demi was fantastic
Demi was fantastic, answered call quickly and provided spot on advise!
GD
Gerard Dillon
11/20/20
I just had a training session with Alex Pearson
I just had a training session with Alex Pearson. Alex was articulate and very pleasant to deal with. He communicated everything in a very clear and understandable manner and did a great job. Gerry Dillon
M
Mario
11/20/20
Prompt and friendly service
Prompt and friendly service - I was called back with an answer to the question and the tech representative (sorry I didn't catch your name!) walked me through the process whilst I did it one, then let me play back the steps. Great help! It would be a good addition to the FAQ too.
DL
Dawn Long
11/20/20
Talked through my issue
Talked through my issue - I still couldn't get it to work so he rang me back and made sure I understood thoroughly and that it all worked as I wanted it to. Very good customer service.
C
Claire
11/19/20
Matthew provided an excellence service…
Matthew provided an excellence service to me when I required extra 121 support with new system training requirements. He was patient and understanding and explained everything very clearly - Thank you!Highly Recommended.
NR
Nicholas Robinson
11/19/20
Shane was very clear and patient with…
Shane was very clear and patient with me.
NM
Nicola Mothershaw
11/19/20
Excellent service
Excellent service. Shane Prime patiently talked me through the setting up process which was very straight forward. I’m looking forward to using this system at work.
L
lynne
11/19/20
Needed advice about adjusting holiday…
Needed advice about adjusting holiday entitlementJosh was very polite and concise a pleasure talking to him
CC
Claire Cookson
11/19/20
I couldn’t upload information on my…
I couldn’t upload information on my employees personal files for them to see. Customer support was excellent and very quick. He supported me and was very patient and clear with his instructions, putting me at ease straight away. Thank you
N
Natalie
11/19/20
Fantastic service from Demi
Fantastic service from Demi, prompt and very helpful!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].