9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2941-2950 out of 3185
CM
Carlton McLeod
11/23/20
BrightHR review.
Brilliant service, the person I spoke to clearly has good listening and people skills. He listened to my problem and solved it very quickly and offered me support in downloading the app and the process of what I should be doing in order to manage my annual leave. So a big thank you..
MJ
Maggie Jones
11/23/20
QUERY ON STAFF HOLIDAY CALCULTION
Received very clear instructions on how to amend an employees working pattern. His holidays were incorrect on the system and the reason why was explained and worked through with me. Very professional and helpful service.
CS
Charlotte Savin
11/23/20
excellent
Didnt understand a procedure Atiq was very concise in instruction and extremely patient
D
DC
11/23/20
Great service
Great service, clear instructions & good On-boarding process.
J
Joanne
11/23/20
Mathew was extremely helpful dealing…
Mathew was extremely helpful dealing with an enquiry I had would highly recommend BrightHR
PB
Phillip Brocklehurst
11/20/20
Great Service from Michelle (Farr).
Michelle (Farr) was extremely helpful this afternoon and it is appreciated. The issue in question was surrounding the registration of our MD so that he could view the system, its advice and information topics without the need for emails going to him.Thanks again MichelleKind regards
S
sam
11/20/20
was struggling to access brightsafe…
was struggling to access brightsafe spoke to joshua who guided me through but we then hit a fault without hesitation joshua logged on to my computer and talked me through what needed to be done he was clear and patient with me. im not 'techy' but his instructions were clear and easy to follow and had me set up within a couple of minutes. was a pleasure to deal with Joshua today
DS
Denise Smith
11/20/20
Had problems with location support and…
Had problems with location support and removing user from system - great help
JH
Julie Hall
11/20/20
Being a novice to the website
Being a novice to the website, I was relieved to find that Shane was very patient with me. I really felt that I learnt a lot in our phone meeting, feeling confident to complete a lot of the modules.
MK
Mathe Karoly
11/20/20
It's hard to keep up to date with all…
It's hard to keep up to date with all the COVID regulations and rules of employment. Ashley was very kind, offered to log on to my screen and assist with all my questions in BrightHR. The clouds of confusion are gone! It is so much easier to show what your problem is than trying to describe it. It saves so much time! Thank you for 5-star customer service!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].