9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2911-2920 out of 3185
RB
Roy Bello
12/02/20
Excellent Customer Service
Prompt response, patience, good knowledge of product and friendly approach
B
Bex
12/02/20
Great overview of a logical system
Great overview of a logical system. Alex was able to answer all of my questions and took feedback on board. Really helpful session, thank you.
GF
Gary Fulcher
12/02/20
Alex was excellent
Alex was excellent. He was fine with me explaining which bits I was particularly interested in and concentrated on those. He spoke very clearly and didn't use any jargon and made things easy to understand. Thank you Alex
CR
Clair Roberts
12/02/20
Easy system to navigate and very…
Easy system to navigate and very helpful induction process.
BH
Brian Hegarty
11/30/20
Very happy with the training
Very happy with the training. Alex explained everything clearly. Went through step by step and left me with no questions. Would be happy to deal with him again.
CH
Carol Huxtable
11/27/20
The Virtual assistant was not able to…
The Virtual assistant was not able to help me.I rang Bright HR, spoke to Demi, very helpful and sorted my query there and then
GW
Gareth Wright
11/27/20
Lucy Gilbert couldn’t have been more…
Lucy Gilbert couldn’t have been more helpful today. She took time out of her day to help me upload all my staff to the system. Which wasn’t the initial plan. I can’t thank her enough. Very happy with today’s session. Thank you
US
Urban Sherman
11/27/20
Lucy is a great example of customer…
Lucy is a great example of customer service and satisfaction. Her bubbly personality makes you feel welcomed and her professionalism is outstanding. I would highly recommend this company and Lucy deserves recognition as she must be an asset to BrightHR
PR
Paul Rowlston
11/27/20
Great introduction to the system by…
Great introduction to the system by Shane Prime today. Looks like it is a very useful system to use.
G
GMB
11/27/20
excellent service
Phone was answered quickly, no waiting in a queue, excellent for a Friday Morning. Matthew was extremely helpful and answered all my questions. Excellent Service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].