9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2901-2910 out of 3185
AS
A Swift
12/14/20
Review
Lucy was very informative and tailored to session to our company needs.
BC
Bluebird Care
12/11/20
Clearly Explained
Alex explained everything clearly, giving examples where possible. He was also very patient which was appreciated.
MS
Michele Swales
12/10/20
Comprehensive training session
Comprehensive training sessionAlex set out the main system functions very clearly. It was a pleasure working with him.
LD
Lynne Dummett
12/09/20
BrightHR Software Training
The training for BrightHR Software was easy to understand and Shane made everything look easy and simple for an older person! I feel confident in logging on and starting to use the software and know that if I do get stuck, it can be sorted very quickly. Many thanks.
JD
Jon Dawson
12/08/20
Highly Recommended
Tom Phillips was excellent. Very knowledgeable and patient. Highly recommend
PR
Paul Roby
12/07/20
Bright Safe
The Bright Safe system was explained perfectly and is a nice and simple system to use.Features were discribed during the call that were not obvious to a new user.
RD
Rosemary Dunn
12/03/20
Shane was very professional and…
Shane was very professional and explained all points need and I will not hesitate to contact him should I need to - he was very patient with me as I am no Techie!!!
BA
Brian Adams
12/03/20
Atiq Sadiq was a consummate professional
Atiq Sadiq was extremely friendly, clear, and professional. He gave me complete confidence that I was speaking with someone that understood my needs, and the best way I can go about achieving them.
B
Bridget
12/03/20
Very helpful
Very helpful, polite young man answered my questions today and booked in a training session, as I am new to Bright HR
CT
Celia Tilli
12/02/20
Tom has been very helpful
Tom has been very helpful, patient and knowledgeable whilst introducing the system. He explained everything clearly so we now feel quite confident going forward. Many thanks.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].