9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2881-2890 out of 3185
NI
Nelvana International
12/29/20
Alex explained everything very clearly…
Alex explained everything very clearly and was helpful and understanding with various policy matters that we currently have and how I could incorporate these to work for the company.
VM
V Murphy
12/23/20
Intro to using the system
I had a call with Alex Pearson today and he was really helpful and answered all my questions and more. He is looking into a couple of things for me which will be helpful but the help he gave at the time was brilliant.
DW
David Waters
12/23/20
Alex listened carefully to how H&S…
Alex listened carefully to how H&S would be a part of our new venture. He tailored his presentation to cover ALL the important aspects of the system.Excellent presentation
RB
Richard Byng
12/22/20
Excellent service provided by Jack
Excellent service provided by Jack. Very clear and concise. He also conducted the service call in a very positive manner
S
Sue
12/22/20
Very useful session with Alex today
Very useful session with Alex today. The system has lots of potential and i'm looking forward to spending some time getting up to speed with it.
CC
Colm Coates
12/22/20
Well communicated. Full explanation of how to use the…
Full explanation of how to use the application. All questions answered in full.
C
Chris
12/21/20
AVOID and see what else is out there.
Products and services as expected. But they will harass you until you click the form and take their services. You'll have received a call from Bright HR after a call from another company - Kronos. Kronos are more expensive so this is a good like trick to get you on board. I needed to cancel my agreement 3 days after signing, personal issues, business issues, a small pandemic about to cause further pain and suffering to us all, small businesses included. They point blank refuse to cancel the ...
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B
Barbara
12/18/20
Really great initial training session…
Really great initial training session with Tom on the system basics . He explained everything in a very straightforward manner and concentrated on the features we would need the most to start with. I feel confident this will simplify our HR function in a user friendly way
IK
Ioanna Koufali
12/18/20
Hi Jack,
Hi Jack,Thank you for your help on Wednesday, really helpful in explaining how Brighthr system works:)
H
Hannah
12/16/20
Fantastic
Friendly, professional and very helpful!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].