9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2871-2880 out of 3185
E
Emer
01/14/21
Lucy was very helpful and approachable
Lucy was very helpful and approachable
A
Alisha
01/14/21
Thanks Tom
Tom was excellent at demonstrating how great Bright Safe is
PF
Pauline Fleming
01/13/21
Just had a conversation with Simon…
Just had a conversation with Simon Nguyen at short notice which was great. He was so helpful, understanding and patient is getting to grips with a certain aspect of the system. Nothing was too much trouble for him to answer.Full stream ahead now Simon - thank you again.
JW
Jude Western
01/12/21
Clarity and ease of use.
Shane talked me through how to use the software and made it clear and understandable. He answered all of my questions and I was able to use it with confidence and had no difficulties setting it up. I knew that if I did have an problems I could give Shane and call for assistance.
TB
Tony Bartram
01/08/21
Alex was extremely helpful and knew the…
Alex was extremely helpful and knew the system inside out. Really nice to talk to and explained everything in a nice simple way.
DW
Donna Wilson
01/06/21
First Class Service
I had to call the support helpline due to an issue i was having with clocking in on the app, Joshua was extremely helpful and certainly went that extra mile to help!
CK
Chen Kotecha
01/06/21
Quick efficient polite :) thanks Simon
Quick efficient polite :) thanks Simon
KH
Karen Hadden
01/06/21
Very professional and reliable with…
Very professional and reliable with information and support
RR
Robin Rezende
01/05/21
Simon Nguyen
Simon Nguyen, Customer Service Advisor, was highly knowledgeable and was very helpful in introducing us to Peninsula's online systems.
MS
Martin Slattery
01/05/21
Bright HR Excellent service
Excellent, clear and helpful introduction and system run through by Shane Prime, and fully confident any future assistance will be the same.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].