9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2861-2870 out of 3185
HW
Helen Wall Turner
01/20/21
Really helpful
Really helpful! Didn't know where to start but I do now!
CN
Clara NFSN
01/20/21
Just signed up to Bright HR and had…
Just signed up to Bright HR and had consultation to get started with a guy called Jack! He could not have been friendlier and more helpful. The system is really easy to use and it is going to make work life much easier! Can't wait to have it up and running.
E
Eve
01/20/21
Demi was very helpful today
Demi was very helpful today - thank you. I feel like I wouldnt be afraid to ask for help.
JR
Joanne Rider
01/20/21
Excellent customer service support from…
Excellent customer service support from Demi at BrightHR support, she could not be more helpful!
MH
Mrs HC HOFFMANN
01/19/21
Very patient and helpful!
Very patient and helpful!Demi talked me through what I needed to do and helped me understand the process. She gave me the time I needed and made sure I understood. Really helpful and cheerful!Thanks
R
Robert
01/19/21
Portal Access
I had difficulty accessing teh account. Called the support line and got sorted quickly courteously and professionally. Josh who helped me came across as genuinely concerned and wanting to help. Great advert for a support desk
SR
Sigita Radžiūnaitė
01/19/21
Simon was amazing
I just joined a new company and started working as an Office Manager. I have never managed any HR programs . The BrightHR was my first one. Simon has called me and spent so much time explaining me everything. Everything was very clear and easy. Even if I have never used BrightHr or any other HR programs, he made it to understand all very easy. Thank you
MD
Mr Danny Stirling
01/19/21
Excellent
Shane was our training advisor. He was friendly, helpful and happy to answer any questions we had. Highly recommend
L
Lauren
01/19/21
Great training onboarding session with…
Great training onboarding session with Shane Prime - he explained everything clearly and answered our questions. Thank you!
SC
Sarah Clarke
01/18/21
I was dreading this session as I…
I was dreading this session as I thought it would be really complicated. Shane talked me through each section and broke it down into manageable chunks. I’m actually excited to be using this system which will really help me manage my business far more efficiently. I wish I’d started 4 years ago!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].