9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2851-2860 out of 3185
JB
James Bartholomew
01/26/21
Quick response
Really helpful, quick response and resolved my issue straight away.
E
Emma
01/26/21
Fantastic customer service!
I contacted the helpline for Bright HR today as I was having problems adding a new employee to our HR system. Atiq was extremely helpful and patient, taking the time to talk me through the process and checking that I understood all his instructions. He solved my problem quickly and efficiently and was extremely polite throughout the phone call. I was very impressed with his customer service and helpfulness. Thank you Atiq!
JS
Joanna Sleem,
01/25/21
I needed to update holiday entitlement
I needed to update holiday entitlement. Michelle talked me through it and managed to help me with something else while we were on the phone.
H
Hannah
01/21/21
Great thorough help
Great thorough help. Really useful tips and got me all straight on the Bright HR holiday entries.
CS
Clive S
01/21/21
Matthew was great
Matthew was great, really helpful, although his answers weren't always what I wanted to hear!
O
OTC
01/21/21
Good support offered by Haroon
I have spoken to Haroon today and he understood what I was trying to do and gave me some options to look at. He has also offered to follow up with me tomorrow. If was a relief to speak to someone who was interested and took the time to understand the problem. Thanks very much Haroon.
JM
James Mcgrory
01/21/21
Mathew R Helped me though my issue in…
Mathew R Helped me though my issue in the most helpful and professional manner. Dealing with the issue from start to a success full concussion
LC
L Cook
01/21/21
Browser Error
I wanted to put past rotas onto the system but kept getting an error message. This has been going on for the past 24 hours. I emailed into the support team to help. Josh J got in touch and we have tried a few different things to fix the problem, the last was to open Bright HR in a different browser. This has fixed the problem. Josh J was very helpful.
N-
Nicola - Symec Tecnologies
01/21/21
Excellent support
Excellent support call from Joshua today. Very clear on instructions along with being helpful and polite.
WG
Wedding guest
01/21/21
Employee Registration Query
I spoke to Connor Snape this morning who was extremely efficient and quickly answered my query regarding registration of employees.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].