9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2841-2850 out of 3185
T
tammy
01/28/21
Great customer service with Mathew R
Another friendly phone call and customer service with Mathew R. Very helpful and takes his time in listening to any issues and explaining them.
NB
Nicky Birch
01/28/21
Excellent, clear advice with great customer care manner
Called BrightHR help desk today and spoke with Matthew. He easily helped me with my initial inquiry and also asked if there was anything else he could help with. Matthew's guidance was clear and easy to follow. He encouraged me to put forwards idea's to improve the service and was keen to inform me of recent developments in the system. He is an asset to your team
HP
H. Priest
01/27/21
Demi was very helpful
Demi was very helpful, explained everything and was friendly too.
L
Lauren
01/27/21
Matthew was very helpful talking…
Matthew was very helpful talking through the Bright HR BLIP App. He gave a thorough overview of the functions etc. Thank you!
TH
T Hardy
01/27/21
Simon was really helpful and…
Simon was really helpful and knowledgeable. Answered all my questions and gave some great tips for using the system. Great customer service and support.
ZS
Zoe Shakespeare
01/27/21
Great help from Mat again
Great help from Mat again, 2 days in a row!
CC
Carol Condon
01/27/21
Had a query re Bright HR and an…
Had a query re Bright HR and an employees Annual leave allowance, Demi was very supportive and resolved the problem within minutes, she was very professional.
KB
Kirsten Bond
01/26/21
HR support
Helpful and pleasant
S
Sophie
01/26/21
Friendly, efficient service
Matthew was very good at talking me through the specific answers I needed as quickly and efficiently as possible with a very supportive manner.
MO
Mari Oldham
01/26/21
Holiday Hours
I received a call-back from Joshua Jones regarding a query I had with a part-time employees holiday hours. He was very efficient with a friendly manner and was able to sort out my problem immediately.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].