9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2831-2840 out of 3185
H
Helen
02/03/21
Informative demonstration to game-changing HR system
The demonstration was very informative and showcased the range of functions Brighthr provides. Brighthr will be a game-changer in many ways. Lucy was most helpful, answering all questions and clearly believes in the product being provided. Many thanks for taking the time, and for your patience with a self-confessed IT novice!
AB
Anita Blackmore
02/02/21
Conversation with Laura Peake
I have just had a long conversation with Laura Peake. She was so helpful and informative understanding my questions and helping me to set up my Company onto your system. She was able to answer all of my questions, numerous though they were, and now I am albe to report to my Directors and Managers giving them the basic understand of how we can use and benefit from using our Bright HR package, Wish me luck!!
DM
Deanna Mills
02/02/21
Very helpful thankyou
Date of experience: February 03, 2021
SS
Storm Smyth
02/02/21
Intuitive and easy to use
It was super easy to start setting up staff on Bright. I'm sure it's going to make a massive difference to the quality and usefulness of our data for decision making and planning.
D
Dan
02/02/21
User-friendly system with a great app
It's an intuitive system in any case, but there were a couple of areas I wasn't clear on with regard to documents which the training clarified for me.
C
Clare
02/02/21
Excellent support
Matt helped with clear , concise instructions to enter Employees with different working patterns onto the system. I didnt feel rushed and he ensured that I had understood why I was doing what I was doing so that it made sense next time! Thank you
NL
Natasha Logan
01/31/21
Very helpful advisor and very polite &…
Very helpful advisor and very polite & professional. answered all my questions and helped me discover features i wasn't aware of. brilliant
ES
Emma Skipper
01/28/21
Excellent service
Excellent service. Fixed the issue and gave me lots of great tips too!
J
Jessica
01/28/21
Mathew was extremely helpful when I…
Mathew was extremely helpful when I contacted him for some advice using Bright HR. Nothing was too much trouble for him and he didn't mind when I asked for more support other than what I had already asked for. He was polite on the phone, easy to talk to and even spent time completing the task alongside me. Overall, very pleased with the service I received.
RR
Robin Rezende
01/28/21
Katie was excellent
Katie McLaughlin, Customer Support Advisor, was excellent. She went through our BrightHR questions and answered everything. She was very helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].